Mama's four-legged friend Ronny at the reception desk of Zermama
At Hotel Zermama in Zermatt, where the Mama concept is a way of life, guests encounter a very special highlight, our Ronny. Anyone who has ever checked in with us probably knows him: the friendly, always cheerful reception hero who wins the hearts of our guests.
Ronny, more than just a receptionist
Ronny isn’t just a staff member at the front desk; he is the cornerstone of the Zermama philosophy. At Zermama, everything revolves around giving our guests a true sense of home, and Ronny embodies this perfectly. Whether someone is stepping into our hotel for the first time or returning as a loyal guest, Ronny welcomes everyone with the same genuine warmth. His smile is infectious, and he makes sure every guest feels comfortable and cared for from the very first moment.
Cuddles included
What makes Ronny truly special is not only his warm personality. He is also famous for his love of cuddling. No guest leaves without feeling Ronny’s affection. These small moments, a kind glance, a gentle touch, or simply his calming presence, turn a stay at Zermama into an unforgettable experience. Ronny has a natural sense for knowing when someone needs a little extra care and he shares his warmth generously.
The soul of our “Mama” concept
At Zermama, everything is about creating a feeling of home, comfort, and thoughtful attention to detail. That is exactly what Ronny represents. He brings the Mama concept to life in a very special way. He connects people, gives them a sense of belonging, and transforms Zermama into a place that is not just visited, but truly experienced.
Ronny is not only a highlight for our guests, but also for our team. He spreads good vibes, helps out on busy days, and is a true friend to everyone.
Come by and meet Ronny!
Whether you are dreaming of a cozy getaway, eager to meet the irresistibly charming Ronny in person, or simply looking for a hotel full of warmth and heart, Zermama is the perfect place for you. Ronny and the Zermama family are ready to welcome you with open arms and maybe even a few cuddles. Here, you will find more than just a vacation. You will discover a true home away from home in the heart of Zermatt’s mountain village.