Any questions? Ask Mama!

Zermatt is car-free. If you travel by car, you drive as far as Täsch (5 km before Zermatt), park in the parking garage, and take the shuttle train to Zermatt, which runs every 20 minutes with a travel time of 12 minutes. By train, it takes about 3.5 hours from Zurich and around 4 hours from Geneva. The "Mama Mobil" will then pick you up directly from the station—simply call the hotel 15 minutes prior to your arrival in Zermatt. Arriving by helicopter (Air Zermatt) or the Glacier Express is also possible, and the SBB (Swiss Federal Railways) can conveniently transport your luggage from door to door.

Hotel ZERMAMA is located just a 5-minute walk from Zermatt train station. This makes it perfect for guests arriving without a car, as there is no need to drag heavy suitcases over long distances.

The Sunnegga Rothorn valley station is just a 1-minute walk from Hotel ZERMAMA. This makes the hotel one of the closest ski-in/ski-out accommodations in the village.

When booking directly via zermama.ch, the transfer to and from Zermatt train station is included free of charge. Simply call the hotel 15 minutes before your arrival at Zermatt station, and the "Mama Mobil" will pick you up.

Check-in is from 3:00 PM, and check-out is until 11:00 AM. A later check-out is available upon request; simply ask at the reception or send a quick email to info@zermama.ch.

Hotel ZERMAMA features 29 rooms, all of which have been newly redesigned since opening in 2019 under the management of Sandrine Julen and the Mama Family (takeover in 2017). The options range from Single to Double Matterhorn, including rooms with private whirlpool access (Pool Position).

Yes, Hotel ZERMAMA offers rooms tailored for families with its "Double L Family" category. This ensures plenty of space for the kids to enjoy their vacation in Zermatt.

Yes, Hotel ZERMAMA provides a ski room with a personal ski depot for all guests. This keeps your equipment safely stored without the hassle of carrying it through the hotel.

Yes, dogs are welcome at Hotel ZERMAMA for a fee of 25 CHF per night. Other pets will be considered on a case-by-case basis—though things might get difficult with giraffes and elephants. Turtles, however, stay for free.

Yes, Wi-Fi is available to all guests of Hotel ZERMAMA free of charge, including in the coworking space. This ensures you stay perfectly connected, even in the heart of the Alps.

The ZERMAMA Bistro is open daily from 7:00 AM until midnight, with the kitchen serving food until 10:00 PM. It offers breakfast, à la carte dishes, drinks, as well as coffee & snacks to go. The name originates from the Valais dialect: "Zer Mama" means "at Mama's", just as "Zermatt" literally translates to "at the meadow". The sun terrace is the perfect spot for an aperitif, sundowners, and occasional après-ski with music.

Yes, the ZERMAMA Bistro is open to everyone, even if you are not a hotel guest. Whether for breakfast, lunch, an aperitif, or an à la carte dinner—everyone walking through Zermatt feeling hungry or thirsty is welcome.

In addition to the rooms, Hotel ZERMAMA features its own inhouse shop, an on-site coworking space, and regular events at the Zermama Bistro. Guests also benefit from the ski room with a ski depot, free Wi-Fi throughout the building, and a central location just 2 minutes from the train station.

Yes, Hotel ZERMAMA operates the very first coworking space in Zermatt right inside the building. It offers up to 20 workstations in an open-plan layout, equipped with Wi-Fi, a printer, and coffee. The wine cellar can additionally be booked as a private meeting room. Hotel ZERMAMA is the sole operator of the coworking space, a member of Coworking Switzerland, and the venue is ideal for corporate events, calls, meetings, and conferences.

Hotel ZERMAMA features a whirlpool that is exclusively available to guests staying in the "Pool Position" and "Pool Position & Spa" room categories. If you wish to use the whirlpool, it is best to book one of these two room types directly.

Yes, Hotel ZERMAMA is fully accessible and features a specially designed, barrier-free room. Important: Please state your requirements directly during your inquiry or booking—for example, by phone at +41 27 966 90 00 or by email at info@zermama.ch—so that the accessible room can be reserved for you.

Yes, Hotel ZERMAMA hosts events for groups of up to 50 people, making it suitable for celebrations, seminars, corporate events, weddings, and teambuilding activities. The ZERMAMA Bistro serves as the venue, and if required, the entire hotel can be rented exclusively, including accommodation, meals, catering, and a DJ or live band. Details and contact options for inquiries can be found at ZERMAMA Events

Yes, booking directly via zermama.ch grants you a 10% discount, a welcome drink, more flexible cancellation policies, and a complimentary transfer to and from Zermatt train station. These benefits are exclusively available when booking directly through the hotel website, not via third-party providers.

The easiest way is to book directly through the website zermama.ch. For special requests, such as extra pillows or a champagne welcome, simply call +41 27 966 90 00 or send an email to info@zermama.ch.

Hotel ZERMAMA accepts cash payments and credit cards. For group bookings, payment via bank transfer is also available.

Yes, the Matterhorn is visible from Hotel ZERMAMA without any climbing effort required. The actual summit climb is reserved for experienced alpinists with years of mountaineering experience, but everyone else can comfortably enjoy the view from their room, the terrace, or while having a fondue in the Bistro.

Zermatt offers ski slopes, bike trails, hiking paths, and cultural highlights to suit every taste. Whether you are into skiing, mountain biking, or relaxed sightseeing, the Mama Family is happy to share insider tips for your perfect day in Zermatt.

Yes, Hotel ZERMAMA partners with the Matterhorn Golf Club in Randa, a 9-hole-plus concept featuring 18 tees, par 72, at an altitude of 1,420 meters. Guests of Hotel ZERMAMA receive one complimentary green fee per stay. By the way, from the golf course, you can see the Breithorn and the Klein Matterhorn, but not the Matterhorn itself.

Zermatt is a year-round destination. The winter season (December to April) is ideal for skiing and snow sports, while the summer season (June to September) is perfect for hiking, biking, and golf. Both seasons offer views of the Matterhorn and stunning alpine panoramas.

Zermatt is located in the canton of Valais, where people greet each other with "Tagwohl" or "Tschau" instead of the standard Swiss-German "Grüezi". Typical local traditions include fondue (melted cheese for dipping) and raclette (scraped melted cheese served with sides)—both are absolute Valais specialties.

No, Club Mamacita is no longer part of the hotel operations. Today, Hotel ZERMAMA includes the ZERMAMA Bistro and the coworking space (formerly known as Puraworka), both located directly on-site.

Hotel ZERMAMA belongs to the Julen Group in Zermatt, alongside the restaurants Ristorante Grampi's, Elsie's Wine & Champagne Bar, Hexenbar Zermatt, and Stadel Zermatt, as well as the service providers Starclean und Doli. These businesses are direct sister companies within the same corporate group. Additionally, Hotel ZERMAMA recommends external partners that enhance our guests' stay, including INUIKII, the Matterhorn Golf Club in Randa, the Matterhorn Diamonds Ski School, Flexrent, Matterhorn Paragliding, Alpine Bikes, and Cirkel Supply.

Yes. Hotel Zermama was completely renovated in 2019 and has since been heated using wood pellets sourced regionally from the Upper Valais, completely replacing heating oil. Thanks to the renovation, improved building insulation, and a heat recovery system, the building's energy efficiency rating (CECB / GEAK) was improved by four levels, from F to B. Energy Switzerland, the federal government's program for energy efficiency and renewable energies, even published a dedicated case study about it: "Renewable Energy for the Hotel".